Stepwan’s Terms and Conditions

1 August 2020

Key Terms

“Stepwan”, “we”, “our”, “company”, “us” means Stepwan LLC

“User”, “your” or “your” means an individual who visits or uses the Site, including via the API


“Site” means the websites operated by Stepwan and available at and any of its regional or domains or properties, and any related Stepwan services, information, resources, products, tools or application specifically including mobile web, any IOS App and any Android App, or API or other access mechanism.

“Mentee” means a User who purchases Mentor Services from Mentor or identifies as a Mentee through the Site. A User may be both a Mentee and a Mentor under these Terms and Conditions.

“Mentor” means a User who offers and provides services or identifies as a Mentor through the Site.

“Mentoring Services” means all services provided by a Mentor.

“Project” or “Listing” means a job offered or awarded by a Mentee to a Mentor via the Site, which may include a Project or Bidding listed by a Mentee, a Project awarded by a Mentee, a service bought by a Mentee from a Mentor, a service awarded by a Mentee to a Mentor as a result of a Bidding, a service bought by a Mentee from a Mentor via a Coffee Talk as described lower in this section.

“Coffee Talk” means a non-listed job offered or awarded by a Mentee to a Mentor via the Site, with a fixed rate (non-negotiable at 12 US dollars for a 30 minute session).

“Bidding” means a bidding that is promoted by a Mentee and in respect of which one or more Mentors can submit one or more entries (“Bid”) via the Site.

“Bidding Summary” means the documents, text and any content setting out the scope of the Bidding.

“Mentoring Contract” means: (1) these Terms and Conditions; (2) the Code of Conduct as amended from time to time; (3) any other contractual provisions accepted by both the Mentor and the Mentee uploaded to the Site, to the extent not inconsistent with these Terms and Conditions and the Code of Conduct; (4) the Project terms as awarded and bid on the Site, to the extent not inconsistent with these Terms and Conditions and the Code of Conductand (5) any material incorporated by reference from time to time.

“Account” means the account associated with the User’s email address.

“Entrant” means a Mentor who has entered a Bidding.

“Dispute Resolution Process” means the process to be followed by Mentors and Mentees in accordance with the Dispute Resolution Services.


Welcome to This Site is owned and operated by Stepwan LLC.

Please read the Terms and Conditions carefully before you start to use the Site. By using the Site, opening an account or clicking to accept or agree to the Terms and Conditions when this option is made available to you, you accept and agree to be bound and abide by these Terms and Conditions and our Privacy Policy, found here, incorporated herein by reference. If you do not want to agree to these Terms and Conditions or the Privacy Policy, you must not access or use the Site.

We reserve the right to change these Terms and Conditions from time to time without notice. You acknowledge and agree that it is your responsibility to review these Terms and Conditions periodically to familiarize yourself with any modifications. Your continued use of the Site after such modifications will constitute acknowledgment and agreement of the modified Terms and Conditions.

If you have any questions regarding the Site or Terms and Conditions, you can contact us by submitting a request here.

Main Terms

The Site is an online venue where Users buy and sell Mentoring Services. Mentors and Mentees must register an Account in order to buy or sell Mentoring Services. Registration is free. The Site enables Users to work together online to complete and pay for Projects. We are not a party to any contractual agreements between Mentees and Mentors in the online venue, we only facilitate connections between the parties.

The Site is offered and available to Users who are 21 years of age or older. If you are under 21 you may not use the Site or the Stepwan services. By using the site, you represent and warrant that you are of legal age to form a binding contract and meet all the eligibility requirements described in the designated articles herein. If you do not meet all these requirements, you must not access or use the Site.


You must not access or use the Site if you:

  • are not able to form legally binding contracts;
  • a person barred from receiving and rendering services under any jurisdiction;
  • suspended from using the Site;
  • do not hold a valid email address; or
  • are under 21.

All accounts are associated with individuals.

We may, at our absolute discretion, refuse to register any individual as a User.

You cannot transfer or assign any rights or obligations you have under this Terms and Conditions without prior written consent from us.

Responsible Use and Conduct

By visiting and using the Site, either directly or indirectly, you agree to use the Site only for the purposes intended as permitted by (a) the terms of these Terms and Conditions, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

a. The individual associated with the account will be held responsible for all actions taken by the account, without limitation. Login credentials should not be shared by Users with others.

b. In order to access or use the Site, you may be required to provide certain information about yourself (e.g. identification, contact details, etc) as part of the registration process, or as part of your ability to use the Site. You agree that any information you provide will always be accurate, correct and up to date.

c. Accessing or Using (or attempting to access or use) the Site by any means other through the means we provide, is strictly prohibited. You specifically agree not to access or use (or attempt to access or use) the Site through any automated, unethical, illegal or unconventional means.

d. You agree that you will strictly not engage (or attempt to engage) in any activity that disrupts, interferes with the Site, including the servers and/or networks to which the Site is connected. You agree that you will not (or attempt to) distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes, distribute viruses or any other technologies that may harm Stepwan, the Site, or the interests or property of Stepwan Users (including their Property Rights, privacy and publicity rights).

e. You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, and may incur criminal or civil liability. You agree to indemnify and hold harmless Stepwan LLC and its affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms and Conditions or the failure to fulfill any obligations to your Account incurred by you or any other person using your Account. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under these Terms and Conditions. In such event you shall provide us with such cooperation as is reasonably requested by us.

f. We do not generally pre-screen or monitor the content posted by Users on the Site, which means that if you choose to use the Site to submit any type of content, then it is your personal responsibility to do it in a responsible and ethical manner. By posting information on the Site, you agree that you will not upload, post, share or distribute any content that:

  • is unlawful, threatening, harmful, defamatory, abusive, harassing, degrading, intimidating, fraudulent, invasive, racist, profane, obscene, offensive, inaccurate, false, misleading, deceptive, which may cause distress or inconvenience, incite hatred or contains any type of suggestive, inappropriate, or explicit language (including personal information);
  • infringes on any trademark, patent, trade secret, copyright, or other proprietary right, right of publicity or privacy of any party;
  • contains any type of unauthorized or unsolicited advertising; or
  • impersonates any person or entity, including any Stepwan employees or representatives.
  • Contains material linked to terrorist activities, or the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons

We may, at our absolute discretion,  remove any content that we feel in our judgement does not comply with these Terms and Conditions. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

g. Infringing any laws, third party rights or our policies is strictly prohibited.

h. You agree that you will strictly not:

  • post content in inappropriate categories or areas of the Site;
  • circumvent or manipulate our fee structure, the billing process, or fees owed to Stepwan;
  • manipulate the feedback system
  • transfer your Stepwan Account (including feedback) to another party without our prior written consent;

i. You agree that you will not fail to deliver payment for Mentoring Services delivered to you or fail to deliver Mentoring Services purchased from you.

j. You cannot include any part of the Site into any other website without our prior written consent. Attempting to copy, duplicate, reproduce, sell, trade, or resell any part of the Site is strictly prohibited.

k. You cannot harvest or collect information about other Users without their prior consent.

l. You cannot use Stepwan to facilitate money exchange (including, but not limited to, cryptocurrency).

m. We do not assume any liability for any content posted by you or any third party users of our Site. However, any content posted by you on the Site, provided that it does not violate or infringe on any third party copyrights or trademarks, becomes the property of Stepwan LLC, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted on the Site, which does not include information provided in the registration process, necessary in order to use the Site. All information provided as part of our registration process is covered by our privacy policy.

n. You agree not to access or use (or attempt to access or use) the Site for other motives than connecting with other Users for the completion of Projects and Biddings. You understand and agree that is not a dating website.

Intellectual Property

All content and materials available on the Site, including but not limited to text, graphics, website name, code, images, logos, videos, are the intellectual property of Stepwan LLC, and are protected by applicable copyright and trademark laws. Any inappropriate, including but not limited to the reproduction, distribution, display or transmission of any part of the content on the Site is strictly prohibited, unless specifically authorized by Stepwan LLC.

Fees and Services

We charge fees for certain services, such as introduction fees for Projects. When you use a service that has a fee, you have an opportunity to review and accept the fees that you will be charged based on our schedule of Fees and Credits, which we may change from time to time and will update by placing on our Site. We may choose to temporarily change the fees for our services for promotional events (for example, discounts for certain categories) or new services, and such changes are effective when we post a temporary promotional event or new service on our Site, or as notified through promotional correspondence.


Unless otherwise stated, all fees are quoted in Hong Kong Dollars.

Referral Program and Credits

For a limited promotional period, Stepwan might give Referral Credits to certain Users as a reward for referrals of new Users. The promotion is based on existing Users of the Site (“Referrers”) referring new Users (“Referees”) with the intention to perform or receive their first Mentoring Services. In some cases, the Referral Credit may be given in the form of coupon links or codes, where the Referrer in that case is the Site itself.


Referrers who refer new Referees who do not have an existing account on Stepwan and who join and create an account, will receive a Referral Credit as described in the Fees and Credits document, subject to the following conditions:

  • Referrers must be existing Users of the Site;
  • Referrers and Referees must be over the age of 21 years old;
  • Referees must register using a specific registration link sent by the Referrer and provided by in the User menu “Refer A Friend”. This link can be in the form of a QR Code or links in email or other promotional correspondence specific to this promotion;
  • For the avoidance of doubt, the Referral Credit applies only to new Mentoring Services performed or received by the Referee. The new Project and Mentoring Services must commence after the Referee creates a new Account on Stepwan and be initiated using that new Account;
  • Referrers will receive the Referral Credit when the relevant matching Referee fully completes the new Project and the Mentor in such Project receives the payment for the corresponding Mentoring Services he/she provided;
  • For any specific User, Stepwan may choose to cap the maximum value of Referral Credit accrued by an individual or collection of Users;
  • Stepwan reserves the right to cap the total Referral Credit amount available under the promotion;
  • Referral Credits only are applied during this promotion. All other fees and charges remain unaffected;
  • Any credit or benefit that has been given in relation to this promotion may expire at any time determined by Stepwan;
  • Any Referral Credit may not be duplicated, sold, traded, or transferred in any manner;
  • Stepwan reserves the right to review classifications of Referees as new Users for the purpose of this promotion, to ensure fair use of this promotion. The Referee must not have had any Account on Stepwan prior to creating the new Account;
  • All other elements of these Terms and Conditions continue to apply;
  • All other elements of the Fees and Credits schedule continue to apply;
  • Stepwan may require that both parties fill in and complete their profiles, and/or pass identity checks, and/or verify any payment before Referral Credits are released;
  • Stepwan may require that the details for any Project for which the Referral Credit applies are appropriately complete;
  • This promotion may be withdrawn for a specific User, if significant reversals or fraud are observed, if Stepwan believes that there is a risk of funds being subject to reversal, in case of disputes between Referee and Referrer, or for any other reason;
  • Stepwan reserves the right to disallow use of this promotion in its sole and absolute discretion, with respect to the fair use of this promotion, and to prevent any suspected fraud;
  • Stepwan reserves the right to remove Users from participating in the promotion if we determine the Users to be acting in bad faith and are abusing the promotion;
  • Stepwan reserves the right to require submission of further information from any party applying to make use of this promotion, for investigating fraud and for risk management and related purposes, in particular to request evidence of bona fide work being done in relation to any Project or Bidding or Mentoring Services;
  • Stepwan reserves the right to cancel or amend this promotion at any time.
  • Stepwan reserves the right to cancel the promotion in any region if it is deemed or becomes unlawful to offer the promotion to any resident of that region;
  • Stepwan reserves the right to recover the Referral Credits from any User participating in the promotion should it discover at any time that the User was found not to be acting in good faith;
  • Stepwan reserves the right to recover the Referral Credits from any User participating in the promotion should it discover at any time that the User was found not complying with these Terms and Conditions;
  • The decisions of management are final. No correspondence will be entered into;
  • Management, employees of Stepwan and its affiliates are not eligible to participate in the promotion; and

Stepwan is not liable for any loss or damage whatsoever which is suffered (including but not limited to, direct or consequential loss) or for any personal injury suffered or sustained in connection with entry into the promotion.


You are responsible for paying any taxes, including any goods and services or value added taxes, which may be applicable depending on the jurisdiction of the Mentoring Services provided.

Depending on your residency or location, you may be subject to certain ad valorem or other taxes, on certain fees that we charge. These taxes will be added to fees billed to you, if applicable.

You acknowledge that you must comply with your obligations under income tax provisions in your jurisdiction.

Privacy Policy

Your privacy is very important to us. You can find details on how we collect, manage, process, secure and store your private information in our Privacy Policy.


We make no warranty that your content is made available on the Site. We have the right (but not the obligation) to take any action deemed appropriate by us with respect to your content. We have no responsibility or liability for the deletion or failure to store any content, whether or not the content was actually made available on the Site. All the content submitted to the Site is subject to our approval. We may reject, approve or modify your content at our sole discretion.

You acknowledge and agree that we may transfer your personal information to a related body corporate. If you wish to withdraw your consent, you acknowledge and agree that we may be unable to provide you with access to the Site and may close your Account.

Information on the Site may contain information about legal, financial, health and other matters. The information, provided to you on the Site and/or through Mentoring Services is not advice, and should not be treated as such. Any content provided to you through Mentoring Services is merely a personal opinion and should not be treated as advice or recommendation. If you have any specific question about any matter you should consult your professional adviser. In no event shall we, any of our affiliates, employees or directors or any User be liable to you for any loss, damage or liability incurred by you as a result of following advice provided during Mentoring Services or any interaction with the Mentor.

We provide unmonitored access to third party content, including User feedback and articles with original content and opinions (or links to such third party content). We only act as a portal and have no liability based on, or related to, third party consent on the Site, whether arising under the laws of copyright or other intellectual property, defamation, libel, privacy, obscenity, or any other legal discipline.

The Site may contain links to other third party websites. We do not control the websites to which we link from the Site. We do not endorse the content, products, services, practices, policies or performance of the websites we link to from the Site. Use of third party content, links to third party content and/or websites is at your own risk.

In relation to deletion or hiding of any information or content, using the Site to delete, hide or otherwise dispose of information does not imply permanent deletion of content or information. Information may be retained for a period of time to fulfill record keeping, regulatory, compliance, statistical, law enforcement and other obligations.

Feedback, Reputation and Reviews

You acknowledge that you transfer copyright of any feedback, reputation or reviews you leave consisting of comments and any rating(s) together with any composite rating by us. You acknowledge that such feedback, reputation and reviews belong solely to us, notwithstanding that we permit you to use it on our Site while you remain a User. You must not use, or deal with, such feedback, reputation and reviews in any way inconsistent with our policies as posted on the Site from time to time without our prior written consent.

You may not do (or attempt to do) anything that may undermine the integrity of the Stepwan feedback system. We are entitled to suspend or terminate your Account at any time if we, in our sole and absolute discretion, are concerned by any feedback about you, or your feedback rating, where we believe our feedback system may be subverted.

Our feedback ratings belong to us and may not be used for any purpose other than facilitating the provision of Mentoring Services via the Site. You may not use your Mentor or Mentee feedback (included, but not limited to, marketing or exporting any of your composite ratings or feedback comments) in any real or virtual venue other than the Site or its related entities, without our written consent.

Mentors must fulfill their orders for Mentoring Services and may not cancel services on a regular basis or without cause. Canceling Mentoring Services will affect Mentors’ reputation.


Unless otherwise agreed with us, you must not advertise an external website or corporate body, product or service on the Site. Any website address or content referring to any external party, including in a Listing, Bidding, Listing description, message, must relate to a Project, a Bidding, User, or a Mentoring Service included in our Site.

We may display advertisements or promotions on the Site. You acknowledge and agree that we shall not be responsible for any loss or damage of any kind incurred by you as a result of the presence of such advertisements or promotions or any subsequent dealings with third parties. Furthermore, you acknowledge and agree that content of any advertisements or promotions may be protected by copyrights, trademarks, service marks, patents or other intellectual property or proprietary rights or laws. Unless expressly authorized by Stepwan or third party right holders, you agree not to modify, sell, distribute, appropriate or create derivative works based on such advertisements/promotions.

Communication with other users

You must not post your personal contact details, including but not limited to, your email address, your phone number or your SkypeID (or other identifying strings on other platforms, such as WhatsApp, Wechat, Line, etc) on the Site, except in the registration form when signing up as a Mentor or Mentee, at our request, or in the messenger system provided on the Site, when necessary to discuss or continue a Mentoring Service.

You acknowledge and agree that Stepwan does not provide protection for users who interact outside the Stepwan platform. All information and file exchanges related to a Project, Listing, Bidding or Mentoring Service, must be performed exclusively on the Site.

Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Stepwan in order to circumvent or abuse the Stepwan messaging system or platform is not permitted.

Users may not submit Listings, Biddings, or solicit parties introduced through Stepwan to contract, engage with or pay outside of Stepwan.

Stepwan may use information such as your name, location, display or username, and/or your image, in relation to the provision of messaging services on the Site, or in the mobile apps.

We may read all correspondence posted on the Site and download or access, and test, all uploaded files, programs and websites related to your use of the Site for the purpose of investigating fraud, regulatory compliance, risk management and other related purposes.

Stepwan is open to everyone. Discrimination against a User based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension, termination, and/or removal of your account.

Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension and/or termination of your Account.

Identify and know your Customer

You authorize us, directly or through third parties (including, but not limited to, Stripe), to make inquiries we consider necessary to validate your identity. You must, at our request:

  • provide further information to us, which may include your date of birth and/or other information that will allow us to reasonably identify you;
  • take steps to confirm ownership of your email address or financial instruments;
  • verify our information against third party databases or though other sources.

You must also, at our request, provide copies of identification documents (such as your passport or driver’s license). We may also ask you to provide photographic identification together with a sign or a code that we provide as an additional identity verification step. We also reserve the right to request a video interview with you to validate this information, your identity, your background and your skills.

We reserve the right to close, suspend or limit access to your Account, the Site and/or Stepwan services in the event we are unable to obtain or verify to our satisfaction the information which we request under this section.

We reserve the right to update your particulars on the Site in order to match any identity documentation that has been provided.

You agree that you will not falsify or misuse (or attempt to falsify or attempt to misuse) bank credentials, credit card numbers or any type of credentials used for financial purposes, at time of registration as a User of our Site, creation and completion of the User profile, or for any transaction payment/receipt or attempt of payment/receipt for any Mentoring Services.

Mentoring Services

Upon the Mentee awarding a Project to the Mentor, as a result of the bid made by the Mentor, the Mentee and Mentor will be deemed to have entered into a Mentoring Contract under which the Mentee agrees to purchase, and the Mentor agrees to deliver the Mentoring Services. You agree not to enter into any contractual provisions in conflict with these Terms and Conditions.

You are solely responsible for ensuring that you comply with your obligations to other Users. If you do not, you may become liable to that User. You must ensure that you are aware of any domestic laws (including common law), international laws, statutes, ordinances and regulations relevant to you as a Mentor or Mentee, or in any other uses you make of the Site.

If another User breaches any obligation to you, you are solely responsible for enforcing any rights that you may have. For the avoidance of doubt, we have no responsibility for enforcing any rights under a Mentoring Contract.

Depending on their jurisdiction, Mentors and Mentees may have rights under statutory warranties that cannot lawfully be excluded. Nothing in these Terms and Conditions is intended to override a right that by applicable law may not be excluded. Nothing in these Terms and Conditions is intended to violate any laws relating to unfair contracts. To the extent that any component of these Terms and Conditions is in conflict with inalienable rights under local laws, all parties intend for these Terms and Conditions to be read down only insofar as to be in compliance with such local laws and no further.

Each User acknowledges and agrees that the relationship between Mentees and Mentors is that of an independent contractor. Nothing in these Terms and Conditions creates a partnership, joint venture, agency or employment relationship between Users. Nothing in these Terms and Conditions shall in any way be construed as forming a joint venture, partnership or an employer-employee relationship between Stepwan and any User.

Users Matching Platform

You acknowledge that Stepwan does not review, approve, recommend or verify any of the credentials, licenses, or statements of capability posted on the Site in relation to Projects, or content posted by Users.

Stepwan provides matchmaking and platform services only. Users agree that Stepwan has no liability for any other aspect of Mentoring Services delivery or interaction between Mentors and Mentees. Stepwan is not a party to any disputes between the Mentor and Mentee, although we provide a dispute resolution mechanism to assist the parties in resolving issues.

Stepwan may display the location of Users to persons browsing the Site. Every User of the Site will be asked to provide the location where the Mentoring Services are to be performed. You expressly agree that Stepwan has no liability for displaying such information.

Users must never disclose, in any Project posted, personal details such as the User’s name, street number, phone number or the email address in any Project description for a Mentoring Service or in any public communication on the Site. These may be disclosed for Mentoring Services as required in private direct messages.

Stepwan may collect location related data from you via technologies including but not limited to GPS, IP address location, wifi, and by other methods. This data may be shared in the context of facilitating the matchmaking for Mentoring Services and each User specifically consents to this collection and sharing as part of these Terms and Conditions.

Upon completion of a Mentoring Service, the Mentee must log on to the Site and click on the “Complete” button for that Mentoring Service, as soon as practicable.

Failure to complete the Mentoring Service will constitute a breach of these Terms and Conditions.

Our fees are applied to the amount of the awarded Mentor’s bid to perform the Mentoring Services.

Fund Transfers and Payment Processors

We do not hold any funds related to the payment of Mentoring Services. We are not a bank or a licensed financial institution, and we do not provide banking services or any financial advice to you.

You acknowledge and agree that we may in our sole discretion, from time to time, appoint our related bodies corporate, affiliates, or any other third party to act as our agent to accept or make payments (including merchant facilities) from or to Users on our behalf.

We currently use a third party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor, in addition to this Agreement. Our current Payment Processor is Stripe, and your payments are processed by Stripe in accordance with Stripe’s terms of service and privacy policy. You agree to pay us, through the Payment Processor, all charges at the prices then in effect for any purchase in accordance with the applicable payment terms. You agree to make payment using the payment method you provide with your Account. We reserve the right to correct, or to instruct our Payment Processor to correct, any errors or mistakes, even if payment has already been requested or received.

Such a third party will have the same rights, powers and privileges that we have under these Terms and Conditions and will be entitled to exercise or enforce their rights, powers and privileges as our agent in our own name. In no event shall we be liable to any User for any loss, damage or liability resulting from the Payment Processor’s negligence and/or acts beyond the authority given by Stepwan.

We are not acting as a trustee or fiduciary with respect to funds or payments transferred on the Site via our Payment Processor.


We may display your company or business name, logo, images or other media as part of Stepwan services and/or other marketing materials relating to the Site, except where you have explicitly requested that we do not do this and we have agreed to such a request in writing.

You acknowledge that we may use the public description of your Projects and the content of your profile information on our Site for marketing and other related purposes.

Limits and Fraud Prevention

If we become aware of any funds received into an Account from another Account as a result of a fraudulent transaction, we may suspend, limit, cancel or terminate your account, and/or take action against you.

We may, in our sole discretion, suspend, limit, cancel or terminate your account if:

  • we believe there may be unacceptable level of risk associated with you, your Account, or any or all your transactions;
  • we believe that the beneficiary of the payment is someone other than you;
  • we believe that the payment is being made to a country where we do not offer our Service;
  • we are required to do so by law or applicable law enforcement agencies;
  • you are involved in a dispute; or
  • we suspect you of fraudulent behavior, while we investigate such matter.

Inactive Accounts

We reserve the right to close any User Account that have not been logged into for a period of time.

Right to refuse service

We may close, suspend, or limit your Account without reason. Without limiting the foregoing, we may close, suspend, or limit your access to your Account:

  • if we determine that you have breached, or are acting in breach of these Terms and Conditions;
  • If you under-bid any Project in an attempt to renegotiate the actual price privately, to attempt to avoid fees;
  • if we determine that you have infringed legal rights (resulting in actual or potential claims), including infringing Intellectual Property Rights;
  • if we determine that you have engaged, or are engaging, in fraudulent or illegal activities;
  • if you do not reply to account verification requests;
  • if you do not complete account verification when requested within three months of the date of request;
  • if you are subject to any sanctions regime, or our banking and payment relationships preclude us from conducting business with you;
  • to manage any risk of loss to us, a User, or any other person;
  • or for other reasons.

If we close your Account due to a breach of these Terms and Conditions, you may also become liable for certain fees.

Without limiting our other remedies, to the extent you have breached these Terms and Conditions, you must pay us all fees owed to us and reimburse us for all losses and costs (including any or all of our employee time) and reasonable expenses (including legal fees) related to investigating such breach and collecting such fees.

You acknowledge and agree that:

  • the damages that we will sustain as a result of your breach of these Terms and Conditions will be substantial and will potentially include (without limitation) fines and other related expenses imposed on us by our payment processors and Users and that those damages may be extremely difficult and impracticable to ascertain;
  • if you breach these Terms and Conditions, we may fine you and/or we may take legal action against you to recover losses that are in excess of the fine amount;

In the event that we close your Account, you will have no claim whatsoever against in respect of any such suspension or termination of your Account.

Project Payment

Subject to the User Contract, the Mentee can make a payment to the Mentor, which will be locked and cannot be claimed by the Mentor until:

  • the Mentee and the Mentor agree that the funds can be claimed by the Mentor;
  • if there is a dispute, the Mentee and Mentor have concluded the Dispute Resolution Process and the dispute is resolved in the Mentor’s favor;
  • the Mentee instructs us to release the payment to the Mentor for Mentoring Services performed by the Mentor in respect of a Project; or
  • the Mentee acknowledges that the Mentor has completed the Mentoring Services fully and satisfactorily.

If the Mentee does not approve of the Mentor’s services or performance, the parties may elect to resolve the issue under the Dispute Resolution Process.

If we have not received any instructions or dispute from a Mentee or Mentor in respect of a Project completion within 20 days or any other reasonable length of time after the day that the Bid was accepted by the Mentee, and the Mentee or Mentor has not logged into their Account during that time, the payment will be released and transferred back to the Mentee.

We will release the payment for Mentoring Services to a Mentor or Mentee in respect of a Project completion when:

  • the Mentee clicks to release funds to the Mentor, the payment is released to the Mentor;
  • the Mentee does not take any action for twenty (20) days from the date the Bid was accepted and the Mentor does not raise any dispute within 20 days after the Bid was accepted. The payment is released back to the Mentee;
  • the Mentor does not take any action for seven (7) days from the date of the Mentee’s request for a dispute. The payment is released to the Mentee;
  • the Mentee does not take any action for seven (7) days from the date of the Mentor’s request for a dispute. The payment is released to the Mentor;
  • the Mentor cancels the Mentoring Contract before a payment has been released to the Mentor, and the Mentor does not raise any dispute within 20 days after the Bid was accepted.The payment is released to the Mentee;
  • the Mentee and Mentor agree to complete the Project without release of payment, with our prior written consent, the payment is released to the Mentee;
  • there is an issuance of the final order of a court of competent jurisdiction from which appeal is not taken, in which case the payment will be released in accordance with such order;
  • Stepwan believes, in our sole discretion, that fraud, non-payment, illegal act, or a violation of Stepwan’s Terms and Conditions has been committed or is being committed or attempted, in which case the Mentee and Mentor irrevocably authorize Stepwan to take actions as deemed appropriate in our sole discretion and in accordance to applicable law, in order to prevent or remedy such acts, including without limitation to release the payment to return the funds associated with such acts to their source of payment;
  • The Mentee requests a refund though the Dispute Resolution Process and the dispute is resolved in the Mentee’s favor. The payment is released to the Mentee;
  • The Mentor requests a payment release though the Dispute Resolution Process and the dispute is resolved in the Mentor’s favor. The payment is released to the Mentor; or Stepwan reasonably believes that the User has made a duplicate payment in error.

Dispute Resolution Process

Stepwan is not providing legal services and will not advise you regarding any legal matter. If you desire to have legal counsel, you will seek an independent legal counsel from those licensed to practice law in your jurisdiction. You will not rely on Stepwan for any such counsel.

In the event of a dispute between a Mentee and Mentor regarding the return or the release of a payment, either Mentee or Mentor may elect to use the Dispute Resolution Process proposed by Stepwan, as described in these Terms and Conditions. The Mentee and Mentor will then be notified that the matter will be addressed through the Dispute Resolution Process.

You agree to indemnify and (to the maximum extent permitted by law) hold Stepwan and any of our affiliates and employees harmless against any damages or liability you may suffer as a result of using the Dispute Resolution Process.

Stepwan will respond to disputes initiated by a Mentee or Mentor in accordance with the Dispute Resolution Process as set out in this clause.

The Dispute Team

Both parties of the dispute case (Mentee and Mentor) can elect to have their dispute arbitrated by the dispute team. The role of a dispute team extends to making all actions necessary to resolve the case in an impartial and evidential manner. You acknowledge that the verdict of the Dispute Team is final, binding and irreversible.

Users Responsiveness

Once a dispute is opened, a Mentee is given seven (7) days to respond to it. Otherwise, they will automatically lose the dispute and the pending payment will be released to the Mentor. Once a dispute is opened, the Mentor is given seven (7) days to respond to it. Otherwise, they will automatically lose the dispute and the payment will be released back to the Mentee.

Stages of Resolution

Stage 1 – Identifying the issue

The complainant should define the Project and the payment to be disputed. There can only be one Project per dispute.

The User should then describe the issue and explain why the dispute is being opened. The amount in dispute can be between 0 and the total payment due for the Project.

The opposite party of the dispute (i.e the Mentee if the dispute was raised by the Mentor, and vice versa) has seven (7) days to confirm receipt. If no response is received within seven (7) days, the dispute will be considered as resolved in favor of the party who raised the dispute.

Stage 2 – Negotiations

At this stage, either party can negotiate for partial compensation, or after three (3) days, choose to have Stepwan’s Dispute Team arbitrate the dispute. Both parties will have the opportunity to tell their side of the story and also negotiate terms to resolve the issue between themselves.

Only the party who originally filed for the dispute can cancel the dispute. If the issue cannot be resolved through negotiation within three (3) days after the receipt of the dispute was confirmed, either party can choose to escalate the dispute and have it arbitrated by the Dispute Team.

Stage 3 – Final Offers and Evidence

Stage 3 is the last stage where both parties can submit their final evidence to support their case. After Stage 3, the involved parties are no longer allowed to submit evidence. The dispute will be resolved based upon the evidence previously provided, or that otherwise available to the Dispute Team, such as the Project description and correspondence between the parties.

Once the disputed has proceeded to Stage 3, both parties are given five (5) days to submit evidence.

Once the dispute has proceeded to Stage 4, further evidence will no longer be accepted.

Stage 4 – Arbitration

At Stage 4, the Dispute Team will review all evidence and other information provided to reach a decision (usually within seven (7) days). Dispute verdicts are final, binding and irreversible. The party who wins the dispute will be refunded their Arbitration Fee.

Evidential Requirements for the dispute

Should you elect to have the Dispute Team arbitrate your dispute, you agree to allow the Dispute Team to read all correspondence made on the Site and download or access, and test (if necessary), all uploaded files related to the dispute for the sole purpose of having your dispute resolved.

You are highly encouraged to submit all the documents that would support your claim on your dispute.

E-mail correspondences should be submitted as screenshots. If submitting screenshots, ensure that the “To”, “From”, and the “Date” bar is visible. For proof of external correspondence, users should provide screenshots of their entire unedited conversations. Any other format will not be accounted for.

Instant Messenger conversations should be submitted as screenshots of the conversation from the Instant Messenger software. Any other format will not be accounted for.

Both parties should provide the products, contracts, and other files relating to the Project and the dispute.

Stepwan will retain the confidentiality of the Project and the privacy of the involved users and will not release the collected information to any party unless required by law.

Arbitration Fee

Raising a dispute is currently free, but can be subject to the payment of an Arbitration Fee in the future. The Arbitration fee can be modified at any time by us and the new amount will be effective when it is updated in these Terms and Conditions and published on the Site. The fee will be refunded to the winner of the dispute.

Dispute with other Users

You acknowledge and agree that in the event that a dispute arises between you and another User in relation to any Project that you will first attempt to resolve any differences that you have in relation to such Project, including in relation to the quality of services provided.

If you continue to have any difficulties in relation to a dispute with another User in relation to a Project we encourage you to contact us as set out in the clause “Contact Us”.

You agree that any dispute that is not related to a Project (which must be dealt with in accordance with the Dispute Resolution Process) arising between you and another User will be handled in accordance with this clause. Stepwan will have full rights and powers to make a determination for all such disputes.Upon receipt of a dispute, Stepwan shall have the right to request the Mentor and the Mentee to provide documentation in support of their claim or position in relation to the dispute. You agree that Stepwan has absolute discretion to accept or reject any document provided.You also acknowledge that Stepwan is not a judicial or alternative dispute resolution institution and that we will make the determinations only as an ordinary reasonable person. In addition, we do not warrant that the documents provided by the parties to the dispute are true, complete or correct and you agree to indemnify and (to the maximum extent permitted by law) hold Stepwan and any of our affiliates or employees harmless against any damages or liability you may suffer as a result of any documentation or material subsequently being found to be false or misleading.

In relation to disputes with any other User of the Site, you hereby agree to indemnify Stepwan from any and all claims, demands, and damages, actual and consequential, of every kind and nature, known and unknown, that is related to such a dispute, our determinations or the use of the Dispute Resolution Process and/or other disputes.

The Stepwan Code of Conduct applies to all the services offered by Stepwan, including, but not limited to, the Dispute Resolution Process. It is agreed by you that you will make every endeavour at fair play and post reasonable and fair demands/offers on your dispute. No conduct related to threats, blackmail, intimidation or inducement of users to leave positive feedback will be tolerated, in particular any refusal to provide either deliverables or payment in relation to the provision of feedback.

Any User found in breach of the Code of Conduct during the Dispute Resolution Process may automatically lose the dispute in favor of the other party involved, regardless of the origin of the dispute. The User who breached the Code of Conduct may also incur further disciplinary action. For more information, please refer to the Code of Conduct.

Dispute with Us

If a dispute arises between you and Stepwan, our goal is to address your concerns immediately and, if we are unable to do so to your satisfaction, to provide you with a means of resolving the dispute quickly. We strongly encourage you to first contact us directly to seek a resolution by emailing us at

For any claim, Stepwan may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. If Stepwan elects arbitration, such arbitration will be initiated through an established alternative dispute resolution (ADR) provider, which is to be selected by you from a panel of ADR providers that Stepwan will provide to you. The ADR provider and the parties must comply with the following rules: (1) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; (2) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (3) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

All claims you bring against Stepwan must be resolved in accordance with these Terms and Conditions. All claims filed or brought contrary to these Terms and Conditions shall be considered improperly filled and a breach to these Terms and Conditions. Should you file a claim contrary to these Terms and Conditions, Stepwan may recover its legal fees and costs (including in-house lawyers and paralegals), provided that Stepwan has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.

You agree that you will not pursue any claims arising under these Terms and Conditions on a class or other representative basis and will not seek to coordinate or consolidate any arbitration or action hereunder with any other proceeding.

If any proceeding by or against you is commenced under any provision of any bankruptcy or insolvency law, Stepwan will be entitled to recover all reasonable costs and expenses (including reasonable legal fees and expenses) incurred in connection with the enforcement of these Terms and Conditions.

Stepwan’s failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.


The Site will display rates in Hong Kong Dollars.

As a convenience service, you may make payments on the Site in another currency. If you wish to do so, you will be quoted an exchange rate by our third party Payment Processor, which you may choose to accept. You may be charged a fee for effecting the currency conversion transactions.

You are responsible for all risks associated with converting payments in various available currencies, including but not limited to the risk that the value of these payments will fluctuate as exchange rates change, which could result in decreases in the value of your payment. You must not use (or attempt to use) the Site to engage in speculative trading, which could result in substantial losses. We are not a financial services provider.

All information included on the Site in respect of currency conversion is general information only and is not used to process any payment  . Use of currency conversion is at your own risk. Currency conversions are final and irreversible.


Mentees can promote a Bidding hosted on the Site by providing a Bidding Summary and paying for the Mentoring Services in accordance with the instructions provided on the Site. A Mentee acknowledges and agrees that it is solely responsible for the operation and promotion of the Bidding and warrants that it will comply with all applicable law in respect of the operation and promotion of the Bidding. We have no liability for any loss suffered by a User in connection with a Bidding including but not limited to any loss suffered (or penalties imposed) in connection with any contravention of law.

Entrants may submit their entries in image, video, text or other format as specified on the Site. All entries must comply with the Bidding Summary. All entries must not infringe any Intellectual Property Rights. Any entry which infringes any Intellectual Property Rights will be an ineligible entry and subject to removal either by the Mentee or us and subject to action as per our Terms and Conditions.

Mentees can promote either: (1) a Face-to-Face Mentoring Services Bidding; (2) a Group Coaching Bidding; (3) a One-to-One Phone Call Mentoring Bidding; (4) a One-to-One Video Chat Mentoring Bidding; (5) or a Text Message Mentoring Bidding. If a winning Mentor has not be chosen within 21 days, we will archive the Bidding and remove the Bidding from the Site.

When selecting a winning Mentor for such Bidding, the Mentee will be instructed to make a payment for the Mentoring Services.

For the avoidance of doubt, the Mentee has no right or license to use any entries other than the winning entry. The Mentee may not: (1) promote a Bidding via the Site if the Mentee is hosting a similar Bidding through another service; (2) allow or request Mentors to submit entries to the Bidding via other means than the Site; and (3) award another Account that might be deemed as collusion or awarding another Account owned by the Mentee.

Survival and Release

These Terms and Conditions supersedes any other agreement between you and Stepwan. If any part of this document is found to be unenforceable, that part will be limited to the minimum extent necessary so that this document will otherwise remain in full force and effect. Our failure to enforce any part of this document is not a waiver of any of our rights to later enforce that or any other part of this document. We may assign any of our rights and obligations under this document from time to time.

If there is a dispute between participants of this Site, or between Users and any third party, you agree that Stepwan is under no obligation to become involved. In the event that you have a dispute with one or more Users, you release Stepwan, its officers, employees, agents and successors from claims, demands and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.

Access and Interference

You agree that you will not use any robot, spider, scraper or other automated means to access the Site via any means, for any purpose without our express written permission.

Additionally you agree that you will not:

  • take any action that imposes or may impose (in our sole discretion, exercised reasonably) an unreasonable or disproportionately large load on our infrastructure;
  • interfere with, damage, manipulate, disrupt, disable, modify, overburden, or impair any device, software system or network connected to or used (by you or us) in relation to the Site or your Account, or assist any other person to do any of these things, or take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for your information) from the Site without the prior express written permission of Stepwan and the appropriate third party, as applicable;
  • interfere or attempt to interfere with the proper working of the Site, services or tools, or any activities conducted on or with the Site, services or tools;
  • bypass our robot exclusion measures we may use to restrict access to the Site.

Closing your account

You may request to close your Account at any time by clicking on “Delete my Account” in your profile.

If a Mentee requests to close the Account while having pending Projects or Biddings, any payment done in relation to such Projects and Biddings will not be released back to the Mentee. Such payment would be pending release to the Mentor, depending on whether the Project has been completed at the time of the request for closure of the Mentee’s Account.

If a Mentor requests to close the Account while having pending Projects, any payment to be released to the Mentor in relation to such Projects will be suspended and not released to the Mentor.

Account closure is subject to: (1) resolving any outstanding matters (such as suspension or restriction on your Account); and (2) paying any outstanding fees or amounts owing on the Account. Stepwan will send you a confirmation of Account deletion when it is completed.

We may retain some of your personal information to satisfy regulatory requirements and our own external obligations. Closing your Account does not necessarily delete or remove all of the information we hold.


We use your information as described in the Stepwan Privacy Policy. If you object to your information being transferred or used in this way then you must not use our services. For the avoidance of doubt, your name and personal details shall be used for identity purposes for the normal course of conducting business in this online marketplace. This may include invoices and purchase orders including but not limited to between transactions parties, including those automatically generated on awarding, accepting and payment.


You will indemnify us (and our officers, directors, agents, subsidiaries, joint venturers and employees) against any claim and demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of these Terms and Conditions, your infringement of any law or the rights of a third party in the course of using the Site and our services, or your non-performance of these Terms and Conditions.


You must immediately notify us upon becoming aware of any unauthorized access or any other security breach to the Site, your Account or Stepwan services and do everything possible to mitigate the unauthorized access or security breach (including preserving evidence and notifying appropriate authorities). Your Account is yours only, and you must not share your password with others. You are solely responsible for securing your password. We will not be liable for any loss or damage arising from unauthorized access of your Account resulting from your failure to secure your password.

No Warranty as to each User's Purported Identity

We cannot and do not confirm each User’s purported identity on the Site. We may provide information about a User, such as strength or risk score, geographical location, or third party background check or verification of identity or credentials. However, such information is based solely on data that a User submits and we provide such information solely for the convenience of Users and the provision of such information is not an introduction, endorsement or recommendation by us.

No Warranty as to Content

The Website is a dynamic time-sensitive Site. As such, the information on the Site will change frequently. It is possible that some information could be considered offensive, harmful, inaccurate or misleading or mislabeled or deceptively labelled accidentally by us or accidentally or purposefully by a third party.

Your use of the Site, its content and any services or items obtained through the Site is at your own risk. Our Services, the Site and all content on it are provided on an “as is”, “with all faults” and “as available” basis and without warranties of any kind, either express or implied. Neither Stepwan not any person associated with Stepwan makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the Site.


Without limiting the foregoing, we make no representation or warranty about:

  • the Site or any Mentoring Services or Stepwan Services;
  • the accuracy, reliability, availability, veracity, timeliness or content of the Site or any Mentoring Services or Stepwan services;
  • whether the Site or Mentoring Services or Stepwan services will be up-to-date, uninterrupted, secure, error-free or non-misleading;
  • whether defects in the Site will be corrected;
  • whether the Site, the Mentoring Services or Stepwan services or any data, content or material will be backed up or whether business continuity arrangements are in place in respect of the Site, Mentoring Services or Stepwan services.
  • Any third party agreements or any guarantee of business gained by you though the Site, Mentoring Services or Stepwan services or us; or
  • the Site, Mentoring Services or Stepwan services or infrastructure on which they are based, being error or malicious code free, secure, confidential or performing at any particular standard or having any particular function.

To every extent permitted by law, we specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose, quality, sustainability and non-infringement.

Limitations of Liability

In no event shall we, our related entities, our affiliates or staff be liable, whether in contract, warranty, tort (including negligence), or any other form of liability, for:

  • any indirect, special, incidental or consequential damages that may be incurred by you;
  • any loss of income, business or profits (whether direct or indirect) that may be incurred by you;
  • any claim, damage, or loss which may be incurred by you as a result of any of your transactions involving the Site.

The limitations on our liability to you above shall apply whether or not we, our related entities, our affiliates or staff have been advised of the possibility of such losses or damages arising.

Notwithstanding the above provisions, nothing in these Terms and Conditions is intended to limit or exclude any liability on the part of us and our affiliates and related entities where and to the extent that applicable law prohibits such exclusion or limitation (including those within the Competition and Consumer Act 2010 (Cth) and relevant state fair trading legislation).

To the extent that we are able to limit the remedies available under these Terms and Conditions, we expressly limit our liability for breach of a non-excludable condition or warranty implied by virtue of any legislation to the following remedies (the choice of which is to be at our sole discretion) to the supply of the Stepwan services again or the payment of the cost of having the Stepwan services supplied again.

Legal Limitations

As some jurisdictions do not allow some of the exclusions or limitations as established above, some of these exclusions or limitations may not apply to you. In that event, the liability will be limited as far as legally possible under the applicable legislation.We may plead these Terms and Conditions in bar to any claim, action, proceeding or suit brought by you, against us for any matter arising out of any transaction or otherwise in respect of these Terms and Conditions.

You and we agree that you and we will only be permitted to bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and we agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. In addition, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s). Any relief awarded cannot affect other Users.


Legal notices will be served to the email address you provide to Stepwan during the registration process. Notice will be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid or that the email has not been delivered. Alternatively, we may give you legal notice by mail to the address provided by you during the registration process. In such case, notice will be deemed given three days after the date of mailing.

Any notice to Stepwan must be given both by email at and by registered ordinary post..

Law and Forum for Legal Disputes

This Agreement will be governed in all respects by the laws of Hong Kong SAR, China. We encourage you to try and resolve disputes using certified mediation (such as online dispute resolution processes). If a dispute cannot be resolved then you and Stepwan irrevocably submit to the non-exclusive jurisdiction of the courts of Hong Kong SAR, China.


The provisions of these Terms and Conditions are severable, and if any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision may be removed and the remaining provisions will be enforced. These Terms and Conditions may be assigned by us to an associated entity at any time, or to a third party without your consent in the event of a sale or other transfer of some or all of our assets. In the event of any sale or transfer you will remain bound by these Terms and Conditions.


Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

No Waiver

Our failure to act with respect to an anticipated or actual breach by you or others does not waive our right to act with respect to subsequent or similar breaches. Nothing in this section shall exclude or restrict your liability arising out of fraud or fraudulent misrepresentation.


You consent to receive notices and information from us in respect of the Site and services by electronic communication. You may withdraw this consent at any time, but if you do so we may choose to suspend or close your Account.

Automatic Translation 

The official text is the English version of the Site. Any discrepancies or differences created in the automatic translation (including but not limited to the automatic translation powered by Google) are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the Site which is the official version.

Additional Terms

It is important to read and understand all our policies as they provide the rules for trading on the Site. In addition there may be specific policies or rules that apply, and it is your responsibility to check our policies to make sure you comply. Our policies, including all policies referenced in them, are part of these Terms and Conditions and provide additional terms and conditions related to specific services offered on the Site, including but not limited to:

Each of these policies may be changed from time to time. Changes take effect when we post them on the Site. When using particular services on the Site, you are subject to any posted policies or rules applicable to services you use through the Site, which may be posted from time to time. All such policies or rules are incorporated into these Terms and Conditions.


Stepwan LLC is located at 188 Queen’s Street, Hong Kong.

These Terms and Conditions contain the entire understanding and agreement between you and Stepwan. The following sections survive any termination of these Terms and Conditions: Fees And Services (with respect to fees owed for our services), Project Payment, Release, Content, No Warranty As To Content, Limitation Of Liability, Indemnity, Bar To Action, No Class Actions, Legal Limitations, and Disputes With Us.

Abusing Stepwan

Stepwan reserves to the greatest extent possible all rights, without limiting any other remedies, to limit, suspend or terminate our service(s) and or User Account(s), suspend or ban access to our services, remove any content, and to take any and all technical or legal steps to ban users.

Without limiting the reasons for taking the aforementioned actions, conduct giving rise to this response could include:

  • Use of our services for any illegitimate or non bona fide purpose;
  • Creating problems with other users or potential legal liabilities;
  • Infringing the intellectual property rights of third parties;
  • Acting inconsistently with the letter or spirit of any of our policies;
  • Abuse of any staff members including inappropriate or unreasonable communications;
  • Any attempt to use Stepwan’s platform or services for any objectionable purpose.

Violations and Reporting

If you come across any content that may violate our Terms and Conditions, you should report it to us by emailing us at All cases are reviewed by our team and to protect individual privacy, the results of the investigation are not shared.

Users may receive a warning to their Account for violations of our Terms and Conditions or any misconduct. A warning will be sent to the User’s email address and we may decide, in our sole discretion, to permanently terminate the User’s Account based on the severity of the violation.


If you have any questions about these Terms and Conditions or if you wish to report breaches of these Terms and Conditions, please contact us by emailing us at